Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Genie Legacy Computers website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. Company Information

Company Name: Genie Legacy Computers
Registered Address: 42 Shoreditch High Street, London E1 6JJ, United Kingdom
Company Registration: Registered in England and Wales
Contact Email: [email protected]
Phone: +44 20 7946 0958

3. Definitions

• "Company" refers to Genie Legacy Computers
• "Customer" or "You" refers to the individual or entity using our services
• "Products" refers to mini computers and related hardware we supply
• "Services" refers to technical support, configuration, and related services
• "Website" refers to genie-legacy.com and all associated pages

4. Use of Website

4.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing products and services information
• Making legitimate enquiries and placing orders
• Accessing customer support resources
• Subscribing to newsletters and updates

4.2 Prohibited Activities

You must not:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the website's operation or security
• Copy, reproduce, or distribute website content without permission
• Use automated systems to scrape or harvest information

5. Product Orders and Sales

5.1 Order Process

All orders are subject to acceptance by Genie Legacy Computers. We reserve the right to:

• Refuse or cancel orders at our discretion
• Verify customer information and payment details
• Limit quantities on certain products
• Modify prices and availability without prior notice

5.2 Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice until order confirmation
• Payment is required in full before product dispatch
• We accept major credit cards, debit cards, and bank transfers

5.3 Delivery

• Delivery timescales are estimates and not guaranteed
• Risk of loss transfers to customer upon delivery
• Delivery charges apply as stated at checkout
• Special delivery arrangements may incur additional costs

6. Returns and Refunds

6.1 Consumer Rights

Under UK Consumer Rights Act 2015, you have the right to:

• Cancel within 14 days of receipt (Distance Selling Regulations)
• Return faulty goods for repair, replacement, or refund
• Receive goods that match their description and are fit for purpose

6.2 Return Conditions

• Items must be returned in original condition and packaging
• Custom-configured products may not be eligible for return
• Return shipping costs may apply unless item is faulty
• Refunds will be processed within 14 days of receiving returned items

7. Warranties and Support

7.1 Product Warranties

• All products carry manufacturer warranties as specified
• Extended warranty options available for purchase
• Warranty terms vary by product and manufacturer
• Warranty claims must be reported within specified timeframes

7.2 Technical Support

• UK-based technical support during business hours
• Support covers product functionality and basic troubleshooting
• Advanced configuration services available separately
• Support response times may vary based on issue complexity

8. Intellectual Property

All website content, including text, images, logos, and design, is owned by Genie Legacy Computers or licensed for use. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding for commercial purposes
• Create derivative works based on our website content
• Remove or alter copyright notices or attributions

9. Limitation of Liability

9.1 Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

9.2 Limitations

Subject to clause 9.1, our total liability for any claim shall not exceed:

• The value of the specific product or service in question
• £1,000 for any single incident or series of connected incidents

9.3 Indirect Losses

We shall not be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data or software corruption
• Consequential, indirect, or special damages
• Business interruption or downtime costs

10. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, fires, floods, or severe weather
• Government actions, regulations, or restrictions
• Labour disputes, strikes, or industrial action
• Supplier failures or manufacturing delays
• Pandemic, epidemic, or public health emergencies

11. Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to data processing as described in our Privacy Policy.

12. Termination

We may terminate or suspend your access to our website and services:

• For breach of these Terms
• For fraudulent or unlawful activity
• To protect our business interests
• With or without notice at our discretion

13. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, except that we may bring proceedings in any court with jurisdiction.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Amendment

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of revised Terms.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Genie Legacy Computers regarding use of our website and services.

17. Contact Information

For questions about these Terms of Service, please contact:

Genie Legacy Computers
42 Shoreditch High Street
London E1 6JJ
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958