Privacy Policy

1. Introduction

Genie Legacy Computers ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to all personal data processing activities carried out by Genie Legacy Computers in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

Company: Genie Legacy Computers
Address: 42 Shoreditch High Street, London E1 6JJ, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact details
• Business information and job title
• Phone number and postal address
• Communication preferences
• Order history and transaction details

3.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics
• Cookie and tracking information

4. How We Use Your Information

We process your personal data for the following purposes:

• Service Provision: To provide products and services you have requested
• Communication: To respond to enquiries and provide customer support
• Marketing: To send newsletter updates and promotional materials (with consent)
• Order Processing: To process orders, payments, and deliver products
• Legal Compliance: To comply with legal obligations and regulations
• Website Improvement: To analyse website usage and improve user experience

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and optional services
• Contract: To fulfil contractual obligations for products and services
• Legitimate Interest: For business operations, fraud prevention, and website analytics
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist with business operations
• Payment Processors: Secure payment processing companies
• Delivery Partners: Courier and logistics companies for product delivery
• Legal Authorities: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Retention

We retain personal data for the following periods:

• Customer Records: 7 years after last transaction (tax purposes)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months from collection
• Support Records: 3 years after case closure

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] or call +44 20 7946 0958.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• Purpose of each cookie category
• How to manage cookie preferences
• Third-party cookies and tracking

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• SSL encryption for data transmission
• Secure data storage and access controls
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

11. International Transfers

We primarily process data within the UK and EEA. If we transfer data outside these regions, we ensure appropriate safeguards through:

• Adequacy decisions by the UK Government
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

12. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last modified" date

14. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you can:

• Contact us directly at [email protected]
• File a complaint with the Information Commissioner's Office (ICO)

ICO Contact Details:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

15. Contact Information

For any questions about this privacy policy or our data processing practices, please contact:

Data Protection Officer
Genie Legacy Computers
42 Shoreditch High Street
London E1 6JJ
Email: [email protected]
Phone: +44 20 7946 0958